Customer service is everything, no matter what your career is or what industry you’re a part of. However, when you’re self-employed, it becomes even more critical that you can keep your clients happy. There are numerous ways you can do this, many of which you’re probably familiar with already. However, there is always room for improvement and an opportunity to try new strategies, especially for challenging clients. If you keep reading, you’ll discover how you can deliver the best to your clients as a web designer.
- Take Feedback Seriously
As a web designer, you need to use all customer feedback you receive to improve your business. Constructive feedback can help you strengthen weaker areas and increase your overall delivery. One approach to getting customer feedback is to send a follow-up email. Make it as short and straight to the point as possible to increase the chances of customers replying. Another approach to consider is initiating SMS surveys. Surveys are one of the most powerful channels to request feedback from customers, especially as people tend to be glued to their phones!
- Get Good Hosting Plans
One secret to customer satisfaction is a good hosting plan. The most frustrating things for customers is when they’re trying to navigate their way through a slow website. Think about trying providers such as Krystal as you can manage multiple sites efficiently. It is ideal if you have several clients whose websites you’re taking care of at once. Aside from having a good hosting plan, you should find optimizing your site speed works to keep it loading fast as well.
- Stick to Your Word
If you want to impress your clients, having integrity can equally go a long way. Try your best to stick to your proposed timelines and be transparent when you fall short or can’t deliver. Always remember that it’s better to over offer as opposed to underdeliver. Be realistic when setting timelines and give yourself room for unplanned as well as unforeseen events.
- Increase Your Knowledge
It is imperative that you deliver the best you can to your clients in every aspect of your business. By committing to continue learning and growing, you’re more likely to find this an easy thing to do. Look for courses as well as forums where you can develop your skills and improve your talent. Aside from this, reading also helps expand your knowledge, so look for books and resources that could help. The more value you have to offer, the happier your clients, and in many cases, the better your pay.
- Go the Extra Mile
Customers often want to know that you care about more than taking their money and actually care about helping them reach their goals. To show them that you genuinely want to help them solve a problem, pay attention to details and go the extra mile. Avoid doing a sloppy job and making avoidable mistakes, and if you do, be apologetic. Treat every customer with respect and esteem showing them that you value their patronage.